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FAQ

FAQ: FAQ

WHY SHOULD I GO WITH SOLA WOOD AND SILK FAUX FLORALS INSTEAD OF FRESH?

There are many benefits!

  • The ability to customize faux florals is far beyond what you can do with fresh. Any color, any theme, almost anything is possible with faux florals!

  • With faux florals, you know what you're getting ahead of time. Approval photos are sent for all custom and made to order items before shipment. Robin + Rose Design florals are shipped or delivered well before the wedding date, so you can see everything before the big day. With fresh florals, you often don't see them until hours before the ceremony.

  • When properly cared for, your faux florals can last a lifetime!

WHEN SHOULD I ORDER MY WEDDING FLORALS?

The short answer is the sooner the better.


Because faux florals store well, it makes it possible to order and receive them months in advance. More time allows for more customization and more customer input. Shipping times can be unpredictable and the more time we have to make sure everything makes its way to you, the better. We ask that all orders be placed at least 10 weeks before the wedding, but please reach out if your wedding is sooner to see if we can accommodate your order!

HOW DO I START AN ORDER?

There are two ways to start your order!

  • Check out our Etsy shop to see if we already have what you need. If so, just add to cart, provide your wedding date, pay, and we'll be in touch shortly for approval if the item is made to order!

  • If you would like to inquire about getting a quote for a custom order, you can message us here or at our Etsy shop. Once you're ready to move forward, a custom Etsy listing will be set up for you to purchase. Approval photos will be sent before shipment. 

HOW DO PAYMENTS WORK?

Currently, all payments and sales are processed through our Etsy shop. In stock, ready to ship items will need to be paid in full upon purchase. For custom orders, I ask for half of the total down to start and the other half is due upon completion and before shipment.

HOW DO I STORE MY FLORALS?

Florals should be kept at room temperature, away from extreme temperatures or direct sun. Extreme heat and direct sun can cause glue to melt. Florals should *not* be stored in airtight containers. Before a wedding, we recommend keeping it in the box it came in, lightly covered to prevent dust.

WHERE DOES ROBIN + ROSE DESIGN SHIP?

We ship all over the world! Most orders within a 2 hour radius of Winter Haven, Florida will be delivered in person. We do not offer wedding day set up at this time.

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